ROCKY® Product Warranty

ROCKY ® is a federal registered trademark of Rocky Brands, Inc.

All Rocky Products have a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship.

This warranty also covers Gore-Tex bootie liners against leakage for 1 year. All boots with Rocky VP waterproof construction are guaranteed waterproof for 1 year. All boots with Rocky waterproof construction are guaranteed waterproof 6 months.

The Rocky warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer.

The warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals that result in damage to the materials of the footwear.

All products must be returned and inspected before FULL CREDIT is issued or a REPLACEMENT of the same or equal value is given. ROCKY DOES NOT PRO RATE OR OFFER PARTIAL CREDIT. We will replace all Rocky products at our discretion.

We expect our Retailers to handle and accept returns in accordance with the Rocky warranty and return policy. If footwear was purchased directly from Rocky Brands please contact 1-866-442-4908 to obtain your return authorization number.

If your boots were not purchased from either Rocky Brands or one of our Authorized Dealers this voids the warranty.

We are so confident that the Rocky Long Range will exceed your expectations for comfort and durability that we are offering this unmatched guarantee. Rocky Long Range guarantee carries the following:
60-day comfort guarantee
180-day outsole guarantee
Lifetime footbed guarantee
If you are unsatisfied with the comfort, durability or quality of the boot, outsole or footbed, you may return your Long Range boots directly to Rocky within the appropriate guarantee time frame for a full refund or replacement.

Customer Care
ATTN: Long Range Guarantee
39 E. Canal Street
Nelsonville, OH 45764

*You must have the original store receipt to receive a return or replacement.

The Rocky Daypack and Rocky Duffel Bag are meant to travel with you for life. If either one of these products fails, Rocky will replace it, no questions asked. Just return the daypack or duffel directly to Rocky for a full refund or exchange.

Customer Care
ATTN: Rocky Lifetime Guarantee
39 E. Canal Street
Nelsonville, OH 45764

To request a Return Authorization, click here