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FREE SHIPPING & RETURNS ON CONTIGUOUS U.S. $75+ ORDERS

Customer Service

Customer Service

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Contact Us

  • call
    1-866-442-4908
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    Phone Hours
    Mon-Fri: 8am - 7pm
    Saturday: 8am - 5pm
    Sunday: Closed*Times are EST.
  • chat
    1-888-907-9997
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    Chat Hours
    Mon-Fri: 8am - 7pm
    Sat-Sun: Closed*Times are EST.
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    Email Us

Observed Holidays (Customer Service will be closed)

Holidays Dates
New Years Day 1/1/2025 - 1/2/2025
Independence Day 7/4/2025
Thanksgiving Day 11/27/2025
Christmas Day 12/25/2025

For FMS Programs or Foreign Government inquiries, click here.

ROCKY® Product LIMITED WARRANTY

Rocky Brands, Inc. ("Rocky") offers a 1-year limited warranty to the original end-user purchaser for all Rocky®-brand products ("Product(s)") in normal use against any manufacturing flaw(s), defective materials and workmanship.

This warranty also covers Gore-Tex® bootie liners against leakage for 1 year. All boots with Rocky® VP waterproof construction are guaranteed waterproof for 1 year from date of purchase. All boots with Rocky® waterproof construction are guaranteed waterproof for 6 months from date of purchase. All warranty periods begin on the date of purchase. For purchasers in California, the warranty period begins on the date of purchase or the date of delivery of the Product (whichever is later). In the event of a defect, Rocky will replace the Product. If a Product has been discontinued and replacement is not possible, Rocky will provide an alternate replacement Product that is, in Rocky's discretion, of equivalent value.

Because Rocky cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Rocky or a Rocky authorized seller in the United States, unless otherwise prohibited by law. Rocky reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites.

This warranty does not cover damage due to: normal wear and tear, neglect or failure to adequately maintain and store the Product, holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes, alteration to the Product, repairs or modifications not performed by Rocky, inadequate or improper fit, accident, misuse and/or abuse by the wearer, act of God, fire or other hazard, tampering, or improper shipping and handling.

This warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals or foreign substances that result in damage to the materials of the Product.

To make a warranty claim, please return the Product to the authorized seller from whom it was purchased. We expect our authorized sellers to handle and accept warranty claims in accordance with this warranty. If the Product was purchased directly from Rocky or if you are unable to resolve your claim with the authorized seller from whom the Product was purchased, please contact 1-866-442-4908 to make a warranty claim and obtain your return authorization number. You will be asked to provide proof of purchase and to return your Product to the authorized seller or to Rocky. Costs of shipping the Product to Rocky will be covered by Rocky. Costs of shipping the Product to an authorized seller will be handled in accordance with the authorized seller's return policy and may be the responsibility of the purchaser.

There are no warranties, express or implied, which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. UNDER NO CIRCUMSTANCES SHALL ROCKY BE LIABLE FOR ANY OTHER LIABILITY OR OBLIGATION, INCLUDING WITHOUT LIMITATION ANY LIABILITY OR OBLIGATION FOR DAMAGE, LOSS, OR INJURY (WHETHER DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL) ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE PRODUCT, BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. FOR THE AVOIDANCE OF DOUBT, IN NO EVENT WILL ROCKY'S AGGREGATE LIABILITY EXCEED THE PRICE PAID BY THE CUSTOMER FOR THE PRODUCT IN QUESTION. NO EXTENSION OF THIS WARRANTY WILL BE BINDING UPON ROCKY UNLESS SET FORTH IN WRITING AND SIGNED BY A ROCKY AUTHORIZED REPRESENTATIVE.

Some States do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

If you have any questions regarding whether a particular seller is an authorized seller, please contact us at 1-866-442-4908.

Returns

We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your purchase, you may return it within 30 days - NO questions asked, NO shipping cost, and NO restocking fees. This is our promise to you. Please be sure the product is in new condition with the original packing material, tags and labels in place.

Extended Holiday Return Policy: Purchases made between November 1st and December 24th are eligible for return thorugh January 31st.

Request an RA

Contiguous US: Return requests can be processed online, Start a Return now.

Alaska/Hawaii: Return requests must be made by contacting our Customer Care team.

Payment Methods

Rocky accepts payment for with the following major credit cards:

Credit Card Logos: Visa, Mastercard, American Express, and Discover

For your shopping convenience, Rocky also accepts secure online payments using:

  • Paypal Logo
  • Paze Logo
  • Apple Pay Logo

Break your purchase into smaller chunks. 4 interest-free installments with Klarna Logo

Shipping Methods

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order online you can expect your order to ship within 1-2 business days!

Free Shipping

We offer Free Delivery on orders $75+ shipping with the contiguous US.

Orders being shipped to AK or HI do not qualify for the standard free shipping offer. The options for shipping to those regions are USPS at a flat fee of $15 per pair/item ($22.50 for items under $75) or FedEx 2-day at a flat fee of $35 ($42.50 for items under $75) per pair/item.

Expedited delivery service is available for select web orders and applies to those orders placed during regular business days between before 2PM EST. Orders placed outside of this time frame will be processed the next business day.

Note: Business Days do not include weekends or holidays.

Shopping Our Site

Once you have confirmed your order, you will receive two e-mails:

  • Order Confirmation Email:
    The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online or to make a return or exchange at a later date.

  • Shipment Notification Email:
    The second e-mail will be sent once the order has been processed and shipped from our distribution center. This e-mail will contain the FedEx tracking number for your purchase.

Cancellations:
At times we discover that an item you have ordered may not be available due to a quality defect or out of stock scenario and we must cancel all or a portion of your order. If that happens, we will notify you via the contact information you provided to us. Please note, this is a rare occurrence, but it does happen, and we will do our best to work with you to either issue a refund or send you a substitute item.

All orders are subject to bank authorization prior to processing. Your credit card will be billed once the order has been processed and shipped from our distribution center.

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