We are sorry to hear you need to return your product(s) to us, but are glad to assist to ensure this goes as smoothly as possible. First, make sure that the product is still under warranty (1 years’ time & the warranty will cover manufacturing and material defects) and that you are able to provide proof of purchase.
To view the complete warranty, click here
We just need to get a Return Authorization Number (RMA) to ensure your return and credit is properly routed in our system. Requesting your RMA is quick and easy and you may obtain this by one of the following methods:
Request by Email: CustomerService@RockyBrands.com
Request by Phone: 1-866-442-4908 option 2
Request by Fax: 1-740-753-5509
Please allow 48 business hours for us to process your request
PLEASE NOTE: Products sent to the Returns Department without a Return Authorization Number (RMA) will be refused.
We require that you return any items purchased from an authorized dealer to that particular merchant. If you purchased from a dealer: All returns must be accompanied by a dated receipt and returned through the authorized dealer where they were originally purchased. If you find a problem with your purchase, just return them to the store where they were purchased. Please do NOT send your purchase back to ROCKY. Without a return authorization number, we are unable to accept return packages. Any authorized dealer can provide a return authorization number which allows us to track the product shipment and problem with that particular shoe or boot.