For FMS Programs or Foreign Government inquiries, click here.
Rocky® is a federal registered trademark of Rocky Brands, Inc.
All Rocky Products have a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship.
This warranty also covers Gore-Tex® bootie liners against leakage for 1 year. Rocky VP Waterproof technology is covered from leakage for 1 year. All boots with Rocky waterproof constructions are guaranteed waterproof for 6 months from date of purchase.
The Rocky Boot warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer.
The warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals that result in damage to the materials of the footwear.
All products must be returned and inspected before full credit is issued or a replacement of the same or equal value is given. Rocky does not pro-rate or offer partial credit. We will replace all Rocky products at our discretion.
We expect our Retailers to handle and accept returns in accordance with the Rocky Boot warranty and return policy. If footwear was purchased directly from Rocky Brands please contact 1-866-442-4908 to obtain your return authorization number.
If your boots were not purchased from either Rocky Brands or one of our Authorized Dealers this voids the warranty.
If you are not completely satisfied with your purchase, you may return unworn merchandise within 30 days of receipt for a prompt refund. The 30-day period starts from the date your package was delivered. You will need the order number and billing zip code of the order you are making a return for. This can be located in the confirmation email you received when placing your order.Create a Return
Rocky accepts payment for with the following major credit cards:
For your shopping convenience, Rocky also accepts secure online payments using:
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order online you can expect your order to ship within 1-2 business days!Free Shipping
We offer free shipping on orders over $50 that are being shipped within the continental US.
Order being shipped to AK or HI do not qualify for the standard free shipping offer. The options for shipping to those regions are USPS at a flat fee of $15 per pair/item or FedEx 2-day at a flat fee of $35 per pair/item.
Expedited delivery service is available for select web orders and applies to those orders placed during regular business days between before 2PM EST. Orders placed outside of this time frame will be processed the next business day.
Note: Business Days do not include weekends or holidays.FedEx Hold at Location
We now offer FedEx HAL for continental U.S. orders for our customers who would like to have their shipments held at an authorized FedEx Hold Location. You may select this option at checkout.
Once you have confirmed your order, you will receive two e-mails:
At times we discover that an item you have ordered may not be available due to a quality defect or out of stock scenario and we must cancel all or a portion of your order. If that happens, we will notify you via the contact information you provided to us. Please note, this is a rare occurrence, but it does happen, and we will do our best to work with you to either issue a refund or send you a substitute item.
All orders are subject to bank authorization prior to processing. Your credit card will be billed once the order has been processed and shipped from our distribution center.
Absolutely! We understand buying prior to trying something on can be a hesitation; thats why we offer Free Returns on all USA orders!
PLEASE NOTE: Original shipping fees are not eligible for refunds or reimbursements.
Yes. For complete warranty information, click here
No. For security reasons, returns without a Return Authorization Number will be refused and returned to the sender. To request a Return Authorization Number, click here
To request a Return Authorization your product must be within warranty and have proof of purchase. If your purchase originated through an authorized Rocky Brands Dealer, you must return your product to the place of purchase. If you purchased through one of our websites please use our online RMA Request form. To request a Return Authorization Number, click here
All Rocky Brand sites are backed with sophisticated technologies that allow your personal and credit card information to flow through our site in a secure and protected method. Additionally, we have processes in place that block and shut down fraud orders.
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
We value our customers at Rocky Brands and we make every effort to calculate sales taxes on your internet purchases correctly. Your purchase is not exempt merely because it is made over the Internet or by other remote means. We calculate and collect sales taxes, based upon rates obtained from our third party sales tax rate provider, and applicable to your purchases ship-to address; in states which we have a physical presence. If you feel that we have calculated the sales taxes on your order incorrectly, please contact our customer service department so that we may bill you accordingly.
Yes, you should. If you do not receive a confirmation in your email inbox please check your “Junk, Spam or Deleted” Folder. Please check these folders, prior to contacting our Customer Service Department.
Gore-Tex booty liners are against leakage for 1 year. All other waterproof construction is guaranteed to be leak proof for 6 months from the date of purchase. After this time, it is recommended that you apply an additional layer of Silicone Water Proofing spray about every 6 months.
No. Rocky Brands no longer offers resoling or any other repairs on our products. If your boots are within out 1 year manufacturing and material defect warranty, please see the returns/warranty section of our frequently asked questions.
Avoid extreme temperatures:
• Footwear should be allowed to dry naturally before they are stored and should not be stored near any heat source.
• Footwear should be stored at temperatures not exceeding 86 degrees F. and in normal humidity (below 70%)
• Cordura Boots: Use a soft brush to remove dirt and cleaned with mild soap and warm water. When dry, apply a coat of water repellant. This will help to maintain the color and camo pattern.
• Leather Boots: Use a soft brush to remove dirt; polish may be applied to cover scuffs. Use a good leather conditioner or a very light coat of oil to keep your leather from drying and cracking.
• Duty Shoes and Boots: Use black paste polish and a good leather conditioner about 3 times a year.
• Suede Shoes and Boots: First remove the dirt with the help of small suede brush. Apply some suede protector and clean it with a specialized cleaner.
• Patent Leather Shoes and Boots: Clean it with a soft, damp cloth using diluted detergent. Add petroleum jelly to give it a shine. In the end buff it properly to remove the excess petroleum jelly.
• Hand Sewn Shoes and Boots: Remove loose dirt with a soft brush. Use a paste polish to cover scuffs. Apply a water repellant spray and a good leather conditioner about two times a year.
• Insoles and Footbeds: Remove foot beds from footwear after use. This allows perspiration to evaporate.
Please visit our dealer locator by clicking here.
Yes, Rocky Brands does sell boots to Foreign Governments. Rocky can work directly with or through authorized in-country representatives to provide quality service and footwear, globally. For more information on Foreign Military Sales (FMS) Programs, or other international government inquiries, please contact the FMS Program.
The outer packaging we use to ship your order depends on whether it’s 1, 2 or more units as well as the shipping method. Often, orders with 1-2 units will ship in clear shrink wrap. While some order will ship in a more traditional brown cardboard box.