Guidelines
At Rocky Brands, our mission is to produce the best, innovative, comfortable footwear and apparel to
enhance the life experiences of our consumers. Your patronage and your opinions are highly valued. We
encourage comments that provide useful information for future product development and help us connect
you to personnel who can answer your questions and resolve any concerns you may have. Please consider
the following guidelines when engaging with any of the Rocky Brands’ social sites and websites:
Product Issues If you are having issues with one of our products, please allow us the opportunity
to offer options for resolution by contacting our Returns Dept. Monday-Friday, 8 AM – 5 PM ET at
rarequest@rockybrands.com or 800-848-9452.
Constructive InteractionWe welcome the opportunity to share ideas with active participants in
the lifestyle categories we serve and any users of our products. Dialogue leads to improved
products and performance for us and ultimately, improved comfort and performance for the
consumers who wear our products. Participants should comment in a respectful and courteous way
that shows regard for other participants. Inflammatory and insulting comments are prohibited, and
we request that participants do not post comments that are libelous, defamatory, offensive, vulgar,
harmful, harassing, intimidating, hateful, or threatening.
DisclosureIf you have a sponsorship relationship with Rocky Brands or have received free
product from Rocky Brands for any reason, note that Federal Trade Commission (FTC) guidelines
require disclosure of receipt of free merchandise in testimonials and endorsements of said
merchandise. Do not post content that includes false information or information that is misleading,
inaccurate, fraudulent, deceptive or illegal. Your comments should reflect your individual opinions
and include proper disclosure.
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