Request a Return Authorization for your Product
We are sorry to hear you need to return your product(s) to us, but are glad to assist to ensure this goes as smoothly as possible. First, make sure that the product is still under warranty (1 years’ time & the warranty will cover manufacturing and material defects) and that you are able to provide proof of purchase.
To view the complete warranty, click here
IF YOU PURCHASED THROUGH ONE OF OUR AUTHORIZED ROCKY BRANDS DEALERS
We require that you return any items purchased from an authorized dealer to that particular merchant.
IF YOU PURCHASED THROUGH ONE OF OUR BRAND WEBSITES
We just need to get a Return Authorization Number (RMA) to ensure your return and credit is properly routed in our system. Requesting your RMA is quick and easy and you may obtain this by one of the following methods:
Request by Email: firstname.lastname@example.org
Request by Phone: 1-800-251-3388 option 4
Request by Fax: 1-740-753-5509
Please allow 48 business hours for us to process your request
PLEASE NOTE: Products sent to the Returns Department without a Return Authorization Number (RMA) will be refused.